Dartmouth-Hitchcock Telehealth Program Manager
Job Summary:
Leads the team designated to implement prioritized projects within the Center for Telehealth.
Responsibilities:
- Directly supervises and manages all assigned staff. Oversees timely and accurate completion implementation projects within the Center for Telehealth. Ensures adherence to institutional standards, procedures and protocols.
- Works closely with the Telehealth Program Manager, sponsor, and key stakeholders to develop effective ongoing project related relationships and management processes.
- Collaborates with the Program Manager, sponsor, and other project team members in defining and documenting the project charter for each Telehealth implementation project.
- Ensures the project objectives and scope are clearly articulated and shared with appropriate parties.
- Leads the development of detailed project implementation plans, metrics, deliverables, detailed work plans, and specific tasks.
- Manages project communications and relationships with stakeholders.
- Coordinates activities of all project staff to meet specified project timelines and budget.
- Conducts project risk assessments and develops plans to monitor, minimize and mitigate project risks.
- Maintains project documentation and coordinates reporting related to the project budget and project changes to Program Manager.
- Manages project meetings and facilitates problem solving. Coordinates project meetings; this often includes scheduling and documenting the meetings.
- Conducts project presentations; keeps leadership and the project team apprised of project progress through routine progress reports and project management plan updates.
- Supports sustainability of achieved project benefits through documentation of a formal hand off process with the Program Manager.
- Documents learning through individual projects and incorporates this learning across all implementation projects.
- Ensures adherence to institutional administrative policies and procedures.
- Coordinates with the Administrative Director regarding implementation pipeline and resource needs to meet business objectives.
- Performs other duties as required or assigned.
Minimum Qualifications:
- Bachelor's Degree with 5 years of experience in project management and 2 years previous relevant healthcare industry experience.
- Analytical problem solving skills with demonstrated skills to define, scope and analyze complex, cross-functional problems and work in partnership with operational owners and project leaders to develop and execute all facets of project implementation work.
- Excellent communication, organizational, decision-making and leadership skills with the ability to work independently and as part of a team.
- Must be skilled in the use of project management tools including MS SharePoint, Visio, Word, Excel, PowerPoint, Outlook.